Code of Conduct

LANCESOFT’S PHILOSOPHY

Our mission is to introduce the best and most suitable job positions in the field of healthcare and medical professionals around the world and send them to Germany. As we work across cultures and in the business of “people”, our Recruitment teams take full responsibility for caring for our candidates’ safety and health. Towards our clients, we believe in offering a quality-centric model based on transparent communication that solves their long-term staffing needs and allows them to focus on their day-to-day business of running a healthcare institution. 

LANCESOFT’S VISION

Creating and expanding the communication network between job-seeking and talented professionals from all over the world with reliable employers, to develop and improve Germany’s healthcare system.

ORGANIZATIONAL VALUES

We uphold our values in everything that we do. The following code-of-conduct represents our values and business practices, which we uphold from our strategy to our day-to-day operations. We operate our business of recruiting, training and placing foreign healthcare staff at German healthcare institutions based on our fundamental values, ethics and a code of conduct that we have developed.

For the corporate practice of healthcare recruitment in Germany, Lancesoft commits to adhere to the requirements of the quality mark issued by the Kuratorium Deutsche Altershilfe Wilhelmine Lübke Stiftung e.V. Six principles guide our entire recruitment and placement practice:

  • Written form for verifiability
  • Unpaid nature of the placement process for care workers
  • Appropriateness of the economic risk
  • Transparency of structures, services and costs
  • Sustainability and participation
  • Overall responsibility

Ethical Recruitment

We do not charge program fees to candidates, but invest in them in advance. All our partners are carefully screened for ethics and quality. We ensure that our candidates arrive safely in Germany and help them integrate and succeed in Germany in the long-term.

Recognition of human rights

Lancesoft complies with international human rights standards, in particular the ILO core labor standards, the ILO General principles and operational guidelines for fair recruitment and definition of recruitment fees and related costs, the United Nations Guiding Principles on Business and Human Rights, and international UN human rights conventions.

Compliance with Laws

Lancesoft always commit to comply with the laws of all the countries in which we operate. Our company takes compliance seriously regardless of any monetary disadvantages that the company could incur. In view of that fact, laws and regulations is a fundamental part of our institutional philosophy and defines the base of our economic activity. We expect this attitude equally from all our business and cooperation partners. In case of doubt, we would rather disclaim an opportunity or collaboration than violate the law. 

International Recruitment Best-Practices

Lancesoft follows the ethical standards from the International Labor Organization´s (ILO) standards for “decent work” to ensure the well-being of candidates crossing borders. Ou Company has a zero tolerance policy in terms of discrimination. Our company also strictly follows the restriction of regions that agencies may recruit from for German healthcare institutions, which is based on the World Health Organization’s (WHO) list of countries facing their own healthcare staffing shortage, discouraging active recruitment from countries with critical health workforce shortages. 

Here you can access more information on the latest version of the WHO health workforce support and safeguards list here or the WHO Global Code of Practice on the International Recruitment of Health Personnel.

Lancesoft also follows the IRIS standards and principles which are:

  • respect for laws, and fundamental principles and rights at work
  • respect for ethical and professional conduct
  • prohibition of recruitment fees and related costs to migrant workers
  • respect for freedom of movement
  • respect for transparency of terms and conditions of employment
  • respect for confidentiality and data protection
  • respect for access to remedy

Lancesoft recruits actively in:

Philippines & India. However, all enrollments coming from candidates residing in countries outside of the above mentioned and that are not included in the “WHO – Health Workforce Support and Safeguards List” will be evaluated from our team to ensure compliance with ethical recruitment.

Equal Treatment

Lancesoft is an equal opportunity employer – both for our internal team as well as for our candidate recruiting business. We believe that every individual deserves a chance. We follow a zero tolerance policy for any discrimination practices, including on the basis of ethnicity, religion, sexual orientation etc. These values are not a suggestion: they are lived by every Lancesoft team member and our recruiting processes include checks and balances to ensure discrimination does not take place. For our nurse candidates, we ensure that they are treated fairly and under the same conditions as local nurses, which includes salary and career opportunities, ensuring that they enjoy the same legal rights and responsibilities as domestically trained health personnel.

Corporate Social Responsibility

At Lancesoft, we believe in giving back through our core business practices. We form long-term partnerships and design programs that will benefit the overall ecosystem, not necessarily just our company. The goal of these initiatives is to form stronger connections of healthcare systems across borders, give better opportunities to more candidates around the world and to improve the wellbeing of patients in Germany.

PUTTING CANDIDATE FIRST 

Our Recruitment model is centered around fair, transparent and safe recruitment practices. We do not believe in charging candidates a fee for participating in our program (Employer-Pays-Principle) and instead pre-invest in much of the training and processes required for candidates to arrive at their job across borders. Lancesoft does not charge the Candidate/Nurse a placement fee, however there are many associated costs when deploying a nurse to Germany, from medical checks to language and administrative duties. When possible, Lancesoft will pay for these items upfront. If Lancesoft is unable to pay upfront due to regional restrictions, the candidate will be financially responsible for the upfront payment, which will be reimbursed upon arrival in Germany.

COMPLAINTS PROCEDURE: We provide continuous assistance to all stakeholders throughout the recruitment process, including candidates, employers, partners, and others for any inquiries and feedback, positive and negative, which are governed by transparent regulations. All submitted cases are promptly addressed within 24 to 48 business hours. 

In case you’ve concerns, please drop an email to complaints@lancesoft.com